Monday 15 August

	WELCOME & KEYNOTE PRESENTATION Chair: Michael Hogan Conference Chair and Assistant Director-General, Queensland Department of Communities, Brisbane, Australia Room: GH1&2/Door 7
8.30am	Welcome to Country from local Indigenous Elder
8.40am	Welcome Address Her Excellency Ms Quentin Bryce AC Governor of Queensland, Australia
8.50am	Nunukul Yuggera Performance
9.05am	Community Engagement and Human Rights Mrs Mary Robinson Executive Director, Realizing Rights: Ethical Globalization Initiative, USA PROUDLY SUPPORTED BY THE UNIVERSITY OF QUEENSLAND
9.55am	Respondent Prof John Hay Vice-Chancellor, The University of Queensland, Australia

S01	MAJOR PANEL – ENGAGED GOVERNANCE: CONCEPTS AND ISSUES PROUDLY SUPPORTED BY CENTRAL QUEENSLAND UNIVERSITY Chair: Diane Guthrie Consultant, Organisation and Community Development, Brisbane, Australia Room: GH1&2/Door 7
	Adil Khan United Nations Department of Economic & Social Affairs, New York, USA
	Karen Struthers MP Parliamentary Secretary to the Minister for Employment, Training and Industrial Relations, Brisbane, Australia
	Rehman Sobhan Centre for Policy Dialogue, Dhaka, Bangladesh
	Padma Ratnayake South Asia Partnership, Columbo, Sri Lanka
	Deepa Narayan The World Bank, Washington DC, USA

S02	MAJOR PANEL – ENGAGING WOMEN: GENDER, HUMAN RIGHTS & COMMUNITY ENGAGEMENT PROUDLY SUPPORTED BY MEGAHARVEST INTERNATIONAL Chair: May Lamont Chairperson, Unifem, Brisbane, Australia Room: GH3/Door 9
	Mary Robinson Executive Director, Realizing Rights: Ethical Globalization Initiative, USA
	Margaret Reynolds Department of Political Science and International Studies, The University of Queensland, Brisbane, Australia
	Suzette Mitchell International Women’s Development Agency, Melbourne, Australia
	Lee Emerson Australian Government Office for Women, Canberra, Australia
	Sabet Cox Help PNG, Papua New Guinea

S03	ENGAGING PEOPLE: BUILDING SOCIAL CAPITAL I Chair: Geoff Woolcock The University of Queensland, Brisbane, Australia Room: GH4/Door 5
10.40am	Interaction, Innovation and Solutions: The Role of Meso Level Social Capital in Cross-Scale Engagement in Landscape Management Angela Wardell-Johnson Murdoch University, Murdoch, Australia
11.00am	Social Capital and Community Relations in Northern Ireland Jenny Muir Institute of Governance, Queen’s University, Belfast, Ireland
11.20am	Social Capital, Communities and Recent Rationales for the Performing Arts Kay Ferres Griffith University, Brisbane, Australia
11.40am	Building Social Capital in Rural Areas: Does Public Action Help? Claudio Cecchi & Elisabetta Basile University of Roma “La Sapienza”, Rome, Italy

S04	ENGAGING PEOPLE: BUILDING HEALTHY COMMUNITIES I Chair: Cathy Lilley Queensland Dept of Communities, Brisbane, Australia Room: M1
10.40am	Rural Places and Community Participation in Health Services Development Judy Taylor Spencer Gulf Rural Health School, Whyalla Norrie, Australia
11.00am	Facilitating Leadership: A Community Capacity Building Approach Mhairi Vogt Launceston City Council, Tasmania, Australia and Tina Binns Aged, Rural and Community Health – Department of Health and Human Services, Tasmania, Australia
11.20am	Community Readiness: Compatibility of Theory, Policy and Practice Virginia Lewis Australian Institute for Primary Care, La Trobe University, Melbourne, Australia & Erica Ruck Ovens and King Community Health Centre, Wangaratta, Australia
11.40am	Engaging Faith Communities as Partners in Health Care Antonia Van Loon Royal District Nursing Service Foundation Research Unit, Glenside, Australia

S05	ENGAGING COMMUNITIES THROUGH ICT I Chair: Naida Tattersall Library Services & Cultural Development Branch, Gold Coast City Council, Bundall, Australia Room: M2
10.40am	Websites Facilitating Community Engagement? The Case of the Birmingham City Council Ian Goodwin Auckland University of Technology, Auckland, New Zealand
11.00am	From the Ground up to the Top Down: Local E-Democracy in the UK Holly Robertson Royal Borough of Kingston upon Thames, Kingston upon Thames, UK
11.20am	OcCo – On Line Counselling Client Outcomes Debra Beattie CIRAC/QUT, Brisbane, Australia
11.40am	Building up the Bush: An Asset Based Approach to Creating Sustainable Online Access Centres Leanne Wood & Lloyd Lacey Department of Communities, Brisbane, Australia & Melinda Stockwell Queensland Working Women’s Service, Atherton, Australia

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S06	ENGAGING WITH PEOPLE WITH A DISABILITY Chair: Brad Swan Disability Services Queensland, Brisbane, Australia Room: M3
10.40am	The Living History Project: Tracking the Changes in the Lives of People with Disability 1981 -2002 Ruth Quibell Scope Victoria, Nunawading, Australia
11.00am	Conceptualised Framework for Inclusion Kath Ballard Scope Victoria, Glennroy, Australia
11.20am	Aharenmen – Who Better Understands a Community Than Those Who Live in it! Christina Parasyn TAFE GLOBAL Pty Ltd, Sydney, Australia
11.40am	Learning with Amanda Sandy Paton Amanda’s friend & John Homan Foundation Member, The Disability Council Queensland and Amanda’s Father

S07	ENGAGED GOVERNANCE IN PRACTICE I Chair: Linda Rosenman The University of Queensland, Brisbane, Australia Room: M4
10.40am	Responsive to Whom? The State and Fast Track Participation in a South Indian District Vasudha Chhotray Institute for Political and Economic Governance, University of Manchester, Manchester, United Kingdom
11.00am	Participatory Democracy: Cracks in the Facade Gary Johns Institute Of Public Affairs, Brisbane, Australia
11.20am	Planning for a ‘Society for All’ Thomas Schindlmayr Division for Social Policy and Development, UNDESA, New York, USA
11.40am	Dialogues for Sustainability: Indigenous Participation and Relational Power Natalie McGrath Institute for Sustainability and Technology Policy, Murdoch University, Australia

S08	ENGAGED PRACTICE I Chair: Les Dunn Queensland Dept of Main Roads, Brisbane, Australia Room: M5&6
10.40am	Community Engagement – New Insights and Learnings from Practice Jim Cavaye Cavaye Community Development, Toowoomba, Australia
11.00am	Social Accounting – Australian Stories from a Social Accounting Practitioner Marcelle Holdaway Queensland University of Technology, Brisbane, Australia
11.20am	Evaluating Community and Government Engagement Processes in the Central Queensland Region, Australia John Rolfe Central Queensland University, Rockhampton, Australia & Shion Yee Central Queensland University, Brisbane, Australia
11.40am	Community Based Contracting: Gauging Capacity and Mapping Value David Week Assai, Sydney, Australia

S09	ENGAGING WITH CULTURALLY DIVERSE COMMUNITIES I Chair: David Ip The University of Queensland, Brisbane, Australia Room: P1
10.40am	Engaging Farm Women from Culturally and Linguistically Diverse Backgrounds in Education and Training Frances Parker University of Western Sydney, Penrith, Australia
11.00am	The Ethnic Structure of Social Capital through Chinese and Vietnamese Community Organizations Winston Tseng University Of California, Berkeley, USA
11.20am	Woe, War or Woo: Responding Effectively to the Issues and Opportunities of our Multicultural Society in Queensland Lindy Drew Local Government Association of Queensland, Brisbane, Australia & Jeremy Liyanage Caboolture Shire Council, Caboolture, Australia
11.40am	Peace Week United In Diversity Community Festival – More Than Just a Festival... Deevah Melendez Morales Cairns City Council, Cairns, Australia

S10	ENGAGING COMMUNITIES: SUSTAINABLE NATURAL RESOURCE MANAGEMENT I Chair: Paul Martyn Queensland Dept of Natural Resource & Mines, Brisbane, Australia Room: P2
10.40am	Development of a Typology of Engagement in Natural Resource Management for the Western Catchments of South East Queensland Tim Smith CSIRO Sustainable Ecosystems, St Lucia, Australia
11.00am	Building Grassroots Participation in NRM – A Case Study James McKee NRM Consulting, Toowoomba, Australia & Phillip McCullough Eureka Consulting, Toowoomba, Australia
11.20am	Changing the Narrative in a Watershed: an Alternative to Watershed Restoration Through Public Works Steve Johnson Portland State University, Portland, USA
11.40am	Under pressure – A Story of Engagement and Innovation that Resulted in Greater Protection of the International Icon, the Great Barrier Reef Belinda Jago Great Barrier Reef Marine Park Authority, Townsville, Australia

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S11	TOOLKIT FOR ENGAGING PRACTICE I Chair: Douglas Watson Queensland Dept of the Premier & Cabinet, Brisbane, Australia Room: P3
10.40am	Using Community Deliberation Forums for Public Participation Process: Examples from Missouri USA and New South Wales, Australia Sandra Hodge University of Missouri, Columbia, USA & Zelma Bone Charles Sturt University, Orange, Australia
11.00am	Deliberative Designs in Australia Lyn Carson University of Sydney, Sydney, Australia & Phillip Hart Hollier & Hart, Sydney, Australia
11.20am	Creative Practices of Hope Debbie Horsfall University of Western Sydney, Penrith, Australia
11.40am	Designing and Using Tools to Make a Real Difference Janice Timms Queensland Department of Primary Industries and Fisheries, Brisbane, Australia

S12	ENGAGING COMMUNITIES IN PLANNING AND DEVELOPMENT Chair: Ross Springolo Central Queensland University, Rockhampton, Australia Room: P4
10.40am	Culture, the Community and Complex Change Melissa Nugent & Kerryn Pannell Brisbane City Council, Brisbane, Australia
11.00am	Questions of Legitimacy and Consensus in Regional Planning: The Case of CQ A New Millennium Jo-Anne Everingham The University of Queensland, Brisbane, Australia
11.20am	Engaging Community in Australian Master Planned Communities Tim Eltham Delfin Lend Lease, Miller’s Point, Australia
11.40am	The Canberra Spatial Plan: Engaging Community in a Planned City Farhad Reza ACT Planning and Land Authority, Canberra, Australia

S13	ENGAGING YOUNG PEOPLE THROUGH ICT Chair: Anita Hicks Public Trust Office, Brisbane, Australia Room: P5
10.40am	Online Communities of Interest for Youth Participation Damian Lewis Queensland University of Technology, Kelvin Grove, Australia
11.00am	Logan Youth Working Title Production Fran Mitchell Spiral ARTS, Brisbane, Australia & Yarran Johnston Random Outburst, 101FM, Brisbane, Australia & Leila Giaron Making Places, Woodridge State High School, Brisbane, Australia & Jennifer Thanke RDA Program, Loganlea State High School, Brisbane, Australia & Krystle Lee Playgroup, Loganlea State High School, Brisbane, Australia
11.20am	Creating Communities: Social Inclusion and Entrepreneurship Through Young People’s Arts and Media Practices Geraldine Bloustien University of South Australia, Magill, Australia
11.40am	Engagement Through Creativity: Youth Internet Radio Network Project Tanya Notley Queensland University of Technology, Kelvin Grove, Australia

S14	ENGAGEMENT, GOVERNMENT AND CIVIL SOCIETY Chair: S14 The University of Queensland, Brisbane, Australia Room: S14
10.40am	Communities: The Key for All Members of Society to Survive Change Rhonda Galbally Our Community, Melbourne, Australia
11.00am	Government/Non-Government Compacts – Towards Deliberative Democracy in Policy Making? Margot Rawsthorne & Fiona Christian Western Sydney Community Forum, Granville, Australia
11.20am	Australia’s CEO Challenge: Partnerships Addressing Domestic Violence Carolyn Mason Australia’s CEO Challenge, Brisbane, Australia
11.40am	The South African Presidential Participation Programme (Imbizo): Engaging Communities for a Better Life Odette Hartslief University of Johannesburg, Queenswood, Pretoria, South Africa

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TW1	ENGAGING PRACTICE: TOOLS WORKSHOP I Room: F1
10.40am - 11.40am	Community Visioning Wendy Sarkissian Sarkissian Associates Planners, Brisbane, Australia

UNW2	INTERREGIONAL INFORMATION EXCHANGE ON POVERTY ENVIRONMENT NEXUS INITIATIVE IN CENTRAL ASIAN & SOUTHEAST ASIAN REGIONS Chair: Alexei Tikhomirov Chief of Transition Economies Unit, Division of Public Administration & Development Management, UN Department of Economic & Social Affairs, New York, USA Room: MB1
	Closed Session – Overview

UNW4	ENGAGING THE MARGINALIZED – PARTNERSHIP BETWEEN INDIGENOUS PEOPLE, GOVERNMENTS & CIVIL SOCIETY Chair: Michael Dodson Member of the UN Permanent Forum on Indigenous Issues Room: RH-B3
	Engaging Indigenous Peoples at the Regional and National Levels
	Engaging Indigenous Peoples: Local and Community Level examples

	KEYNOTE PRESENTATION Chair: Sharon Bell Pro-Vice Chancellor, Equity & Community Partnerships, Griffith University, Brisbane, Australia Room:GH1&2/Door 7
1.10pm	Challenges of Global Events for Engagement His Excellency Dr Jose Ramos-Horta Foreign Minister, Timor Leste PROUDLY SUPPORTED BY QUEENSLAND UNIVERSITY OF TECHNOLOGY
2.05pm	Respondent Mr Jomo Kwame Sundaram Assistant Secretary-General on Economic Development, UN Department of Economic & Social Affairs, New York, USA

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	Monday 2.10pm - 3.20pm
S15	MAJOR PANEL – BUILDING CULTURALLY DIVERSE CIVIC PLURALISM: ENGAGING WITH THE “OTHER” PROUDLY SUPPORTED BY THE AUSTRALIAN DEPARTMENT OF TRANSPORT & REGIONAL SERVICES Chair: Hurriyet Babacan Associate Director, Centre for Multicultural & Community Development, University of the Sunshine Coast, Maroochydore, Australia Room: GH1&2/Door 7
	His Excellency Dr Jose Ramos-Horta Foreign Minister, Timor Leste
	Andrew Jakubowicz University of Technology Sydney, Australia
	Toh Swee-Hin Griffith University, Brisbane, Australia
	Basil Varghese Brotherhood of St Laurence, Melbourne, Australia
	Leela De Mal Office of Multicultural Interest, Dept of Premier and Cabinet, Perth, Australia
	Maria Dimopoulos Myriad Consultants, Melbourne, Australia

S16	MAJOR PANEL – ENGAGED GOVERNMENT: BUILDING STRONG COMMUNITIES PROUDLY SUPPORTED BY THE QUEENSLAND DEPARTMENT OF COMMUNITIES Chair: Guido Bertucci Director, Division of Public Administration & Development Management, UN Department of Economic & Social Affairs, New York, USA Room: GH3/Door 9
	The Hon. Reba Meagher MP Minister for Community Services NSW, Sydney, Australia
	The Hon. John Thwaites MP Minister for Victorian Communities, Melbourne, Australia
	The Hon. Ms Geraldine Fraser-Moleketi Minister of Public Service & Administration, Government of Republic of South Africa, Pretoria, South Africa
	Thang Van Phuc Vice-Minister of the Ministry of Home Affairs, Hanoi, Vietnam
	The Hon. Warren Pitt MP Minister for Communities, Brisbane, Australia

S17	ENGAGING PEOPLE: BUILDING HEALTHY COMMUNITIES II Chair: Rick Williams Queensland Dept of Communities, Brisbane, Australia Room: GH4/Door 5
2.10pm	Building Healthy Communities through Capacity Exchange Turahn Dorsey Abt Associates Inc., Cambridge, USA
2.30pm	The Gathering Tree Community Garden Mary Ireland & Kay Simmons Adelaide Central Community Health Service, Prospect East, Australia
2.50pm	Opening Doors to More Healthy Communities – The Healthy Communities Collaborative – Widening Access to a Healthy Diet in Low Income Groups – UK Linda Henry National Primary Care Development Team, Manchester, UK

S18	ENGAGED GOVERNANCE: LOCAL GOVERNMENT I Chair: Natalie Kent Local Government Association of Queensland, Brisbane, Australia Room: M1
2.10pm	Citizen-Government Dialoguing – How Maroochy Shire Council Started on the Inside Amber James & Eric Moes Maroochy Shire Council, Nambour, Australia
2.30pm	Engaging the Large and Diverse Community of Parramatta – How to Establish a Residents’ Panel Phillipa Bishop & Ross Coggan & Wade Clark Parramatta City Council, Parramatta, Australia
2.50pm	Engaging Local Communities to Manage Waste in Fiji Sandeep Singh International Waters Program, Ministry of Local Government, Housing, Squatter Se, Suva, Fiji

S19	ENGAGING PEOPLE IN COMMUNITY DEVELOPMENT Chair: Cathy Boorman Queensland Dept of Communities, Brisbane, Australia Room: M2
2.10pm	Building Sustainable Farmer Cooperatives in the Mekong Delta, Vietnam: Is Social Capital the Key? Marlo Rankin The University of Queensland, Gatton, Australia
2.30pm	New Ways of Engaging with Regional and Rural Communities: Strengths Based and Inclusive Anne Hampshire Mission Australia, Sydney, Australia
2.50pm	Pro-Poor Participative Practices in Pakistan: An Analysis of Typology of Community Participation in Social Action Program (1992-2002) Mazhar Siraj Consumer Rights Commission of Pakistan (CRCP), Islamabad, Pakistan

S20	ENGAGING PEOPLE: BUILDING HEALTHY COMMUNITIES III Chair: Tanya Lucas Australian Bureau of Statistics, Brisbane, Australia Room: M3
2.10pm	Alor Community Based Health Project – Indonesia Andrew Newmarch World Vision Australia, Australia
2.30pm	Engaging Rural Communities Using a Videoconference Health Education Program: Lessons Learned and the Way Forward Kathryn Faulkner Women’s Health Queensland Wide Inc, Spring Hill, Australia
2.50pm	Right to Participation in Public Health Strategy Development Helen Potts Monash University, Melbourne, Australia

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S21	ENGAGING COMMUNITIES IN DEVELOPMENT Chair: Michael Cuthill The University of Queensland, Brisbane, Australia Room: M4
2.10pm	The Urban Poor, the Informal City and Environmental Health Policy in Nigeria Geoffrey Nwaka Abia State University, Uturu, Nigeria
2.30pm	Engaging Communities in National Development: The Experience of Nepal Khim Kabi Sharma Institute for Integrated Development Studies (IIDS), Mandikhatar, Nepal
2.50pm	Building Farmers Owned Company and Linking it to International Fashion Houses Under Fair Trade Arrangements Arun Chandra Ambatipude ETC International Group, India

S22	ENGAGING COMMUNITIES: SUSTAINABLE NATURAL RESOURCE MANAGEMENT II Chair: Maria O’Leary Queensland Dept of Natural Resources & Mines, Brisbane, Australia Room: P1
2.10pm	The Far End of the Engagement Ladder Suzanne Hoverman & Michelle Walker Queensland Department of Natural Resources and Mines, Brisbane, Australia
2.30pm	The Australian Landcare Movement – A Success or a Failure? Louise Duxbury Green Skills Inc, Denmark, Australia
2.50pm	Cultural Capital and Development – The Dynamics of Change in a Small Coastal Community Carol Patterson University of Tasmania, Hobart, Tasmania

S23	ENGAGING PLACES: RURAL AND REMOTE COMMUNITIES Chair: Geoff Lawrence The University of Queensland, Brisbane, Australia Room: P2
2.10pm	Getting Rural Virginia Connected: A Vision for the Future Pamela Gibson, Alinda Uzel & Brian Calhoun Virginia Polytechnic Institute & State University, Blacksburg, USA
2.30pm	Innovation and Transformation in Community Practice: Lessons from Ten Years of Regional and Rural Community Research Daniela Stehlik Alcoa Research Centre for Stronger Communities, Perth, Australia & Lesley Chenoweth School of Social Work and Applied Human Sciences, The University of Queensland, Brisbane, Australia
2.50pm	Crisis & Change: Engaging Rural Communities In the Sugar Industry Suniti Bandaranaike James Cook University, Townsville, Australia

S24	ENGAGED INSTITUTIONS: SCIENCE I Chair: David Brennan Institute for Public Administration Australia, Brisbane, Australia Room: P3
2.10pm	Supporting Decision Making with Scientific Understanding: A Case Study from Marovo Lagoon Solomon Islands Where Science is Assisting in the Sustainable Development of Coastal Communities James Udy & Simon Albert University of Queensland, Brisbane, Australia
2.30pm	Engaging Pacific Island Communities in Participatory Research to Improve Pig Waste Management Lionel Gibson Forum Secretariat Pacific International, Suva, Fiji
2.50pm	Talking about Nanotechnologies: Experiences of Public Dialogue at CSIRO Fiona Solomon CSIRO Minerals, Melbourne, Australia

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S26	ENGAGING WOMEN I Chair: Helen Johnson The University of Queensland, Brisbane, Australia Room: P4
2.10pm	Empowerment Under Globalization – Making Markets Work for Women Meena Acharya Tanka Prasad Acharya Memorial Foundation, Kathmandu, Nepal
2.30pm	The Voice of Marginalised Women in Controlling Small Scale Development Projects: Some Lessons from India. Patrick Kilby Australian National University, Canberra, Australia
2.50pm	No More Virtual Communities – Strong Linkages of Flexible Working Women on the Net into the Practice of Everyday Life Ming-Chen Chen Humboldt University, Berlin, Germany

S27	ENGAGING YOUNG PEOPLE I Chair: Barry Salmon Queensland Commission for Children and Young People and Child Guardian, Brisbane, Australia Room: P5
2.10pm	Dialoging Citizenship in Queensland Tim Corcoran Charles Sturt University, Bathurst, Australia
2.30pm	The Role of Institutions in Pathways from Educational to Social Exclusion: Documenting the Life Course of 300 Marginalised Primary School Children in Queensland Thierry Bouhours Griffith University, Nathan, Australia
2.50pm	Local Government Engaging Young People Engaging Education Queensland: Toowoomba City Council’s Response to Change Rachael Uhr Local Government Association of Queensland, Brisbane, Australia & Darryl Bates Toowoomba Shire Council, Toowoomba, Australia

S28	ENGAGED GOVERNANCE IN PRACTICE II Chair: Michael Hogan Queensland Dept of Communities, Brisbane, Australia Room: PTR
2.10pm	Building a Shared Future: Modern Governance, Leadership and Community Engagement Jude Munro Brisbane City Council, Brisbane, Australia
2.30pm	Balancing the Scales: Citizen Centred Approaches in Enhancing Public Accountability Badal Malick The World Bank, New Delhi, India
2.50pm	Changing the Way Government Works Yehudi Blacher Department for Victorian Communities, Melbourne, Australia

S29	STORYTELLING SESSION I Chair: Lorraine Robinson Office of Youth, Queensland Dept of Communities, Brisbane, Australia Room: PF
2.10pm	Dee Murphy Cairns, Australia
2.25pm	Albert Park Flexi School Brisbane, Australia
2.40pm	Cape York Institute Cairns, Australia
2.55pm	CREATE Brisbane, Australia
3.10pm	Discussion

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TW2	ENGAGING PRACTICE: TOOLS WORKSHOP II Room: F1
2.10pm – 3.10pm	Cardstorming Technique Max Hardy Twyford Consulting, Wollongong, Australia

UNW2	INTERREGIONAL INFORMATION EXCHANGE ON POVERTY ENVIRONMENT NEXUS INITIATIVE IN CENTRAL ASIAN & SOUTHEAST ASIAN REGIONS Room: MB1
	Closed Session – Country Experiences – Progress Review and Strategy Set-up in Central Asia and Southeast Asia

UNW1	DECENTRAL-IZATION: POVERTY REDUCTION, EMPOWERMENT & PARTICIPATION Chair: Leng Vy Deputy Director General of General Administration Department & Director of Department of Local Administration, Ministry of Interior, Cambodia Room: RH-B1
	Opening

UNW4 (cont)	ENGAGING THE MARGINALIZED – PARTNERSHIP BETWEEN INDIGENOUS PEOPLE, GOVERNMENTS & CIVIL SOCIETY Chair: Michael Dodson Member of the UN Permanent Forum on Indigenous Issues Room: RH-B3
	Breakout Group Discussions

	KEYNOTE PRESENTATION Chair: Neil Laurie Clerk of the Parliament, Queensland Legislative Assembly, Brisbane, Australia Room: GH1&2/Door 7
3.50pm	Why Governments Should take E-Democracy Seriously – A Practical Policy for Online Engagement Prof Stephen Coleman Cisco Visiting Professor in e- Democracy, Oxford Internet Institute, Oxford, United